Refund policy

Return and Refund Policy

All sales are final. Because every Ruggies rug is made to order, we do not accept returns or exchanges and do not offer refunds, except as described below.

Damaged or incorrect orders

If your rug arrives damaged or defective, or you receive the wrong item, email us at ruggieshq@gmail.com within 7 days of delivery with your order number and a photo. If confirmed, we will send a replacement at no cost to you.

Questions

Contact us anytime at ruggieshq@gmail.com.